Return & Refund Policy

Sure! Here's a clear and customer-friendly Return and Refund Policy template you can use for your e-commerce website. You can customize it to fit your specific business needs:

Return and Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy, we're here to help.

Returns

• You have [30] days from the date you receive your order to request a return.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

• Certain items are non-returnable, including [customized products, perishable goods, sale items] (customize as needed).

How to Initiate a Return

• Contact our customer support at [urbanstore41598@gmail.com] or call [phone number] with your order number and reason for return.

• Once your return is approved, we will provide you with instructions and a return shipping address.

• Please ship the item back within [7] days of receiving the return approval.

Refunds

• Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within [7-10 business days].

• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [urbanstore41598@gmail.com].

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at [urbanstore41598@gmail.com].